SUPPORT
Free Support
Contact the Swiss Telecom operator where the blocking occurred. They will forward the request to katia for verification.
Paying support
For katia antispam or Traffic Score customers
You can open a ticket by sending an email to support@katia.ch.
A member of the support team will respond according to your SLA.
For Callnet members
Support is provided by Callnet directly.
Case by case support
If you have an NPRN or own a number you can open a case to check the status of a single number in Switzerland.
Case creation 450.- CHF (one number included)
50.- CHF per additional number.
Monthly subscription
Costs : 3’500.- / month.
10 requests per month (max 100 numbers per request).
Support J+1
When the payment is completed
send an email to support@katia.ch with all the information related to your case.